Extending expatriate support theory: a multi-level perspective on organisational, social and family support in remote work transitions

Purpose This study explores expatriates’ perceptions of the support they receive during crises as they transition to remote work, examining the factors that help them adapt and succeed in these conditions. Design/methodology/approach Using an inductive approach, we conducted 20 semi-structured interviews with expatriates in eleven countries and applied reflexive thematic analysis to explore expatriates’ perceptions of organisational and social support during the transition to remote work. Findings When expatriates transition to remote work as a consequence of a crisis, four factors are crucial for their successful transition and should be actively reinforced by organisations: (1) Awareness of tension between belonging and isolation and uncertainty, (2) Feeling supported, (3) Maintaining a positive approach and (4) JAVA/coffee connections. Research limitations/implications Comparative research should follow up on these findings in the post-pandemic world to examine the sustainability of the four factors. Future research should also focus on more homogeneous expatriate groups. Practical implications Raising awareness of these factors and providing structured family-level support is crucial for effective assistance. Originality/value Our contribution expands the literature on perceived organisational support, traditionally focused on employees, by emphasising the importance of considering support at the family level.