Analyzing the performance of online tutors: Perspectives of undergraduate students in a public accounting program.

The success of online education depends to a large extent on the figure of the tutor.Their role goes beyond transmitting knowledge and directly influences student motivation and satisfaction.This paper explored how Public Accounting students perceived their online tutors in a Mexican public university.Through a descriptive analysis, strengths and weaknesses in the performance of academic, pedagogical, guidance, technical and social functions were identified.The results of the study support decision making to design continuous training programs that optimize the performance of tutors and guarantee a quality learning experience.