The use of open-source software by library users in some private universities in Ghana

Introduction: This study explores the use of open-source software (OSS) by library users at Pentecost University (PU) and Central University (CU) with a focus on the ease of use, and barriers encountered. This study adopted the Technology Acceptance Model (TAM) as its framework. Methods: A descriptive survey design was employed and targeting registered undergraduate library users at both institutions. Results: 134 PU library users (88.2%) indicated that unstable internet connectivity on campus is a significant barrier to using open-source software in the Pentecost University library. Concerning library users in Central University (CU), 120 respondents (90.2%) indicated that the lack of support and training is a significant barrier hindering the use of open-source software in the Central University library.Conclusions: The study identified a divergence in the frequency of use, with CU users engaging with open-source software daily, while PU users employed it several times a week. Both CU and PU users found open-source software easy to use and interact with, contributing to a positive user experience. User-friendliness emerged as a critical factor influencing the extent of open-source software adoption. The study identified barriers that impede the effective use of open-source software, including unreliable internet connectivity at PU and inadequate resources in support and training at CU. Hence, the library administration should adopt strategies and regulations to address the difficulties faced when utilising Open Source Software, such as providing guidance, assistance, and instructional resources.