Adult client perspectives of barriers and facilitators to successfully communicating about listening needs and concerns during audiology appointments: a qualitative study

Identified barriers and facilitators suggest that audiologists should tailor their communication style for individual clients and invest in developing strong therapeutic relationships. Supporting clients' awareness and understanding can be achieved through improved appointment preparation, such as by encouraging client self-reflection on their listening needs and concerns and providing information about appointment expectations. Audiology clinics should consider all aspects of their service provision and how these relate to communication during appointments. An intervention approach addressing these reported barriers and facilitators could support clients to successfully communicate about their listening needs and concerns with their audiologist.