The role of knowledge management in confronting social engineering in the Saudi banking sector: a proposed model

The great developments in the field of knowledge management, information technology and the resulting acceleration of innovation and increasing the rates of use of smart devices and computerized applications have appeared in return the means and methods of data penetration ,or what is known as social engineering, which has become a real threat to business organizations of all kinds and activities. Hence, it was necessary to have effective systems to protect against penetration and unauthorized use, and since this is one of the basic roles that must be played by knowledge management, the current study seeks to identify the views of officials and workers in the banking sector and the Central Bank in Saudi Arabia to diagnose problems and identify gaps, and then come up with a proposed model based on an integrated set of inputs, treatment and outputs and helps to prevent threats Social Engineering. A focus group consisting of experts and specialists was used to take their observations to come up with the final form of model to be implemented in the banking sector.