Exploring the Challenges Faced by Organisations in Developing Countries During Information Systems Implementation: A Multi-Sector Study of Semi-Autonomous Organisations in Guyana

Information Systems (IS) implementation is challenging worldwide, and developing countries are no exception. IS implementation research within Latin and South America is limited. This study investigates challenges to IS implementation for public-private organizations in Guyana, South America. Data collection was through structured interviews with 12 IT practitioners from six organizations. Thematic analysis identified five major themes and 17 sub-themes. Common issues, consistent with those identified in the literature, include shortage of manpower, unreliable utilities, outdated technological infrastructure, and ineffective change management upon implementation. The issues that are more uniquely Guyanese in nature were heavy reliance on outsourcing and workplace culture influences. This is a reinforcement of how local conditions can increase IS implementation challenges and make Guyana's experience different from those previously documented. The study will, therefore, be very useful in guiding practitioners and policymakers in evolving more effective IS strategies and policies tailor-made for the realities of developing nations. For practitioners, these findings will impress the need to develop capacity building, better management of vendors, and an organizational culture that is adaptive rather than fixated on dependence on outsourcing. These insights may be useful for policymakers in developing supportive policies, investments in digital infrastructure, and programs enhancing the local skills base. The research informs future IS implementations through practical recommendations that adapt the strategies of tailoring to unique developing country realities, consolidating their sustainable development and effective public-private collaboration.