Analysis of Factors Influencing User Intentions of Online Loan Services

In recent years, online loan services (fintech lending) have experienced rapid growth in Indonesia. Ease of access, fast disbursement process, and minimal requirements make this service increasingly popular among the public. However, behind this convenience, various problems arise such as high interest rates, risk of default, and low user financial literacy. Therefore, it is important to understand the factors that influence user intentions in using online loan services. This research uses the TAM method. Then the sampling technique that will be used by the author is simple random sampling where the author will take samples randomly without paying attention to the strata in the population. In the research carried out the author used the SEM statistical method or what is known as Structural Equation Modeling. The research results show that the variable with the greatest influence is Perceived Trust (PT) on Perceived Usefulness (PU) with a score of 14,300. The second largest is Perceived Privacy (PP) against Intention to Use (ITU) with a score of 6,577. On the other hand, the smallest influence is Perceived Innovativeness (PI) on Attitude (ATT) with a score of 0.130.

Authors

Publication Details

Journal
Journal of Information Systems Engineering & Management
Published
2025-02-22
DOI
https://doi.org/10.52783/jisem.v10i12s.1856
Primary Topic
Financial Literacy and Behavior
Type
article
Field-Weighted Citation Impact
0.00
Controls
|||
ALL TIME
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
article

Analysis of Factors Influencing User Intentions of Online Loan Services

Thomas Hardy
Journal of Information Systems Engineering & Management
Financial Literacy and Behavior
article

Analysis of Factors Influencing User Intentions of Online Loan Services

Thomas Hardy
article en

Abstract

In recent years, online loan services (fintech lending) have experienced rapid growth in Indonesia. Ease of access, fast disbursement process, and minimal requirements make this service increasingly popular among the public. However, behind this convenience, various problems arise such as high interest rates, risk of default, and low user financial literacy. Therefore, it is important to understand the factors that influence user intentions in using online loan services. This research uses the TAM method. Then the sampling technique that will be used by the author is simple random sampling where the author will take samples randomly without paying attention to the strata in the population. In the research carried out the author used the SEM statistical method or what is known as Structural Equation Modeling. The research results show that the variable with the greatest influence is Perceived Trust (PT) on Perceived Usefulness (PU) with a score of 14,300. The second largest is Perceived Privacy (PP) against Intention to Use (ITU) with a score of 6,577. On the other hand, the smallest influence is Perceived Innovativeness (PI) on Attitude (ATT) with a score of 0.130.

Journal of Information Systems Engineering & ManagementVol. 10(12s)
Openalex Percentile: Top 96%
Financial Literacy and Behavior
AI Navigator

Ask Laika to Summarize, Analyze, and Connect papers live on the map.

Summarize Papers & Methodologies

Extract key findings, datasets, and comparative methods across publications.

Benchmark Rankings & Visual Analytics

Rank top research institutions, authors, funders, topics, and journals by Field-Weighted Citation Impact (FWCI) and paper volume with instant charts.

Connect Distant Disciplines

Bridge topological clusters on the map to find hidden collaborative intersections.