The Caring Encounters Guiding Framework: A Narrative Inquiry-Informed Innovative Model for Navigating Diversity

Abstract Countries worldwide are characterised by increasing diversity. In Western societies, social diversification has contributed to escalating tension amongst people holding different worldviews. The emergence of what some have called superdiverse societies has led to calls for new models to assist social workers navigate differences. In response, the present study developed an innovative model—the Caring Encounters Guiding Framework—to successfully navigate difficult interactions. To develop this model, narrative inquiry was used with a sample of thirty-two individuals who self-identified as members of diverse groups. Analysis produced a preliminary Framework comprising three interconnected elements: Context, Core Issues and Prescriptions. The Framework provides guiding principles and processes for transversing interactions in both direct practice and educational settings. Included amongst these are considering the context in which interactions occur, attending to how differences are perceived and discussed, and using flexibility in approaching each interaction. Implementing the strategies embedded in this Framework positions social workers to interact with each individual in a caring and sensitive manner that respects their unique differences and cultural backgrounds.