Challenges and Legal Framework for Resolving Electricity Disputes in Cameroon: A Critical Appraisal

Electricity is crucial for economic development and daily life. In Cameroon, electricity supply is mainly managed by the public sector through ENEO. Despite significant investments in dam construction, persistent power outages continue to affect various sectors, leading to consumer dissatisfaction and legal disputes. This study examines the mechanisms established by the 2011 electricity legislation for resolving electricity - related conflicts and assesses their effectiveness. The findings suggest that existing mechanisms are not consumer - friendly, making it difficult for affected consumers to seek redress. The paper recommends revising the 2011 electricity law to allow consumers to take legal action against service providers directly, ensuring better enforcement of consumer rights.