The effects of response time on older and young adults’ interaction experience with Chatbot

This study highlights the critical role of response time in chatbot design, revealing how age-specific preferences influence user satisfaction in virtual companionship scenarios. Findings underscore the need for adaptive chatbot designs that align with cognitive and emotional needs across age groups. Broader implications emphasize the importance of balancing digitally assisted companionship with the risks of dehumanization. Future research should explore long-term interaction effects and cultural differences to enhance chatbot inclusivity and effectiveness.