Deriving Insights From Open-Ended Learner Feedback: An Exploration of Natural Language Processing Approaches

LLMs may be a useful approach for deriving insights from learner feedback because they capture context, making them capable of distinguishing between responses that use similar words to convey different topics. Future directions involve exploring other methods involving LLMs, or examining how these methods fare on other data sets or types of learner feedback.

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Publication Details

Journal
Journal of Continuing Education in the Health Professions
Published
2025-02-21
DOI
https://doi.org/10.1097/ceh.0000000000000597
Primary Topic
Health Policy Implementation Science
Type
article
Field-Weighted Citation Impact
0.00

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article

Deriving Insights From Open-Ended Learner Feedback: An Exploration of Natural Language Processing Approaches

Marta M. Maslej, Anupam Thakur, Sanjeev Sockalingam, Kenya A. Costa-Dookhan et al.
Journal of Continuing Education in the Health Professions
Health Policy Implementation Science
article

Deriving Insights From Open-Ended Learner Feedback: An Exploration of Natural Language Processing Approaches

Marta M. Maslej, Anupam Thakur, Sanjeev Sockalingam, Kenya A. Costa-Dookhan, Kayle Donner, Faisal Islam
article en

Abstract

LLMs may be a useful approach for deriving insights from learner feedback because they capture context, making them capable of distinguishing between responses that use similar words to convey different topics. Future directions involve exploring other methods involving LLMs, or examining how these methods fare on other data sets or types of learner feedback.

Journal of Continuing Education in the Health ProfessionsVol. 45(3)
Centre for Addiction and Mental Health (CA)
Canadian Institutes of Health Research
Quality Education
Openalex Percentile: Top 95%
Health Policy Implementation Science
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