Generative AI-Driven Chatbot for Personalized University Information and Assistance
This paper outlines the development of a generative AI-driven chatbot for university admissions and general inquiries, using a Retrieval-Augmented Generation (RAG) framework. By embedding university-related documents into a vector database and indexing them with FAISS, the system efficiently retrieves information and generates precise, context-aware responses. The chatbot improves user experience by providing accurate answers to prospective students and other users, showcasing the potential of generative AI in educational settings for managing inquiries effectively
Authors
- Deepali Joshi (ORCID: https://orcid.org/0000-0002-8832-9294)
- Shreyash Tekade
- Shivam Tiwadi
- Sayee Zanzane
- Dhawal Sakharwade
- Ankur Tripathi
Publication Details
- Published
- 2024-12-20
- DOI
- https://doi.org/10.1109/icaiqsa64000.2024.10882421
- Citations
- 2
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 0.69