The Impact of ChatGPT Exposure on User Interactions With a Motivational Interviewing Chatbot: Quasi-Experimental Study
The widespread reach of ChatGPT has changed how users interact with MIBot. Post-ChatGPT users are less satisfied with MIBot overall, particularly in terms of perceived empathy. However, users with greater familiarity with ChatGPT provide longer responses and demonstrated a greater increase in their perceived importance of quitting smoking after a session with MIBot. These findings suggest the need for chatbot developers to adapt to evolving user expectations in the era of advanced generative artificial intelligence.
Authors
- Peter Selby (ORCID: https://orcid.org/0000-0001-5401-2996)
- Cindy Wang (ORCID: https://orcid.org/0009-0005-3798-3981)
- Scott Veldhuizen (ORCID: https://orcid.org/0000-0003-3969-2756)
- Jiading Zhu
- Jonathan Rose (ORCID: https://orcid.org/0000-0002-3551-2175)
- Alec Dong (ORCID: https://orcid.org/0009-0009-9883-8939)
- Andrew Brown (ORCID: https://orcid.org/0000-0003-2918-634X)
- Mohamed Abdelwahab
Institutions
- Centre for Addiction and Mental Health (CA)
- University of Toronto (CA)
- Public Health Ontario (CA)
Publication Details
- Journal
- JMIR Formative Research
- Published
- 2025-02-21
- DOI
- https://doi.org/10.2196/56973
- Citations
- 1
- Primary Topic
- Digital Mental Health Interventions
- Type
- article
- Field-Weighted Citation Impact
- 1.54