The Survival Line: A Case Study in Anti-Carceral Community-Based Hotline Work

Community members seeking alternatives to policing have played a substantive role in promoting safety and responding to harm for decades. The Survival Line was formed as a volunteer-run hotline to respond to community members’ concerns about neighborhood crime or police misconduct. It was established in the summer of 1970 as a mechanism for gathering data while also referring callers to community resources like pro bono attorneys and low-cost social services. It ran as a 24/7 hotline staffed entirely by volunteers from the Action for Survival coalition, a group of community-based organizations, which included the Chicago Urban League. Using historical analytic methods, this study asks the following: what function did this citizen-run hotline serve in 1970s Chicago? This study mobilizes archival research methods to analyze call records, meeting minutes, publicity materials, and internal memos from the Chicago Urban League and its Survival Line archives. This archival analysis found that the Survival Line served multiple functions; it was a non-state response to urban crises, a vehicle for Black solidarity, and a mechanism for gathering data on crime and police misconduct in the city. By functioning as an alternative to policing and state responses to crime, a vehicle for Black neighborhood solidarity, and a data collection mechanism, the Survival Line was at the core of an impactful micropolitical intervention upon urban crises in 1970s Chicago. As a historical example of community-driven violence and crisis response, this hotline has implications for contemporary social work—specifically for direct practice, community organizing, program design and evaluation, and community-based participatory research.