Smart City Pontianak: Analysis of the Implementation and Impact of Smart City Policies on Public Service

This article analyzes the implementation of Smart City policies in Pontianak and their impact on public services. The primary objective of this study is to understand the extent to which the adoption of the Smart City concept has contributed to in enhancing the quality of public services and identifying the challenges faced. This research is academically and practically significant, especially for mid-sized cities in Indonesia seeking to adopt Smart City as a solution to complex urban problems. The methodology used involves a qualitative case study approach, collecting primary data through interviews and direct observations, and secondary data from government documents. The findings reveal improvements in service efficiency in some sectors, despite challenges such asinfrastructure limitations and the digital divide. In conclusion, the study offers critical insights on enhancing Smart City implementation in Pontianak to support more inclusive and efficient public services. Practical implications include policy recommendations for improving technological infrastructure and implementing digital literacy programs for the community.