Integrating ERP Systems and Performance Management in Healthcare: Insights and Future Directions

This review paper examines the integration of Enterprise Resource Planning (ERP) systems into healthcare organizations to improve performance management. It aims to fill gaps in understanding the relationship between ERP systems and performance management in healthcare settings. The study analyzes ERP and performance management in healthcare, assessing its advantages, challenges, and technological applications. It also explores factors influencing ERP implementation and utilization across various departments through an extensive literature review. Key findings highlight the critical role of ERP systems in enhancing operational efficiency and strategic management. However, there is a significant gap in understanding the direct correlation between ERP systems and performance management measures. Addressing these gaps can improve the understanding and implementation of ERP systems and performance management, contributing to a more efficient, patient-centered, and technologically advanced healthcare ecosystem.