From Knowledge Management to a Learning Organization: Strategic Use of AI Tools

With the proliferation of easily available AI tools in the market since the release of ChatGPT, there is evidence of their prompt adoption. While the short-term benefits to productivity are clear, we argue that for organizations to truly benefit from AI tool use, their interactions should be built upon the foundation of an organizational knowledge management strategy. When AI tools are connected to internal knowledge bases, they may reduce potential for hallucinations and mitigate loss of confidential, proprietary information. AI tools may contribute to all knowledge management activities, including knowledge storage and retrieval, knowledge creation, application and transfer. Upon successful integration, new internal knowledge may then be combined with external information to further organizational learning. To promote successful outcomes, we put forth several requirements, such as but not limited to appropriate, meaningful collaboration, joint task performance, and an organizational culture of continuous learning and change.