One-on-One Physician Coaching for Clinicians in a Safety Net Health System

Physician-to-physician coaching has a multitude of benefits in shaping culture in a practice and, at times, altering specific behaviors. Eleven clinicians at a safety net institution undertook a novel self-assessment, followed by direct observation and coaching from a physician leader. The combined approach led to an increase in patient experience scores across all domains at 30 days and at 90 days post-observation and coaching. Five clinicians demonstrated significant improvements while three clinicians demonstrated significant declines with this approach, including the advanced practice professionals in this cohort.