Management struggles with flammable cladding in multi-owned properties – stakeholder stories from Melbourne, Australia

Purpose Cladding has been used to improve the quality of buildings over the years. However, flammable cladding materials have presented safety risks and problems in some properties. About 800 multi-owned buildings in Victoria have been identified as having flammable cladding. The purpose of this paper is to explore managing flammable cladding risk in multi-owned residential buildings in Melbourne. Design/methodology/approach This research adopts a qualitative approach through focus groups of property stakeholders. Narratives from owners’ corporations, strata property managers, building committee members and lot owners were collected to elicit first-hand experiences in managing/living in problematic residential multi-owned properties. Findings This study suggests stakeholders experience an asymmetry in information access and availability regarding cladding risk information. Property managers indicated that cladding risk information is available, while other stakeholders, such as committee members, reported a lack of risk information to support informed decision-making for rectification. It was also identified that a lack of a transparent data register of cladding properties is problematic. Practical implications A targeted housing policy that effectively monitors occupant health and safety to guarantee building safety compliance would ensure current and future residential housing is fit for purpose. Also, this study recommends that local governments work with multi-owned developments to construct a live database of flammable cladding properties, categorizing properties with a risk rating to aid emergency services. Originality/value This paper contributes to the literature on flammable cladding used in multi-owned properties.