The mediating effects of role conflict and role ambiguity on the relationship between formalization, supervisor support and team orientation, and job strain of comprehensive nursing care service ward

Objectives The purpose of this study is to verify the mediating effects of role conflict and role ambiguity on the relationship between formalization, supervisor support and team orientation, and job strain of comprehensive nursing care service ward. Methods To this end, a survey was conducted to measure formalization, supervisor support and team orientation, role conflict and role ambiguity, and job strain of comprehensive nursing care service ward at one hospital with 100 to 300 beds and four general hospitals in S City, K City, and Y City. A total of 95 data were analyzed for the final analysis. Correlation analysis and hierarchical regression analysis were performed using the SPSS 25.0 program. Results The results of the study are summarized as follows: First, there was a significant correlation between formalization, supervisor support and team orientation, role conflict and role ambiguity, and job strain. Second, role conflict and role ambiguity had a complete mediating effect in the relationship between formalization and job strain. Third, the mediating effect of role conflict and role ambiguity in the relationship between supervisor support and team orientation, and job strain was not significant. Conclusions Formalization did not directly affect job strain, but it affected job strain through role conflict and role ambiguity. Based on these results, it is necessary to identify the fundamental cause of role conflict and role ambiguity in comprehensive nursing care service ward and seek organizational support measures to reduce role conflict and role ambiguity.