Leveraging AI and customer reviews to evaluate technology used by people with disabilities
These findings demonstrate that LLMs can effectively identify and extract product insights from customer reviews, streamlining the process of prescribing products for individuals with disabilities. The results also reflect limitations of LLM analysis and the need for AT Practitioners to critically review customer reviews for applicability to their clients.
Authors
- Stephen Sprigle (ORCID: https://orcid.org/0000-0003-0462-0138)
- Taylor G. Allen (ORCID: https://orcid.org/0000-0003-0829-4165)
- Ari Horwitz
Institutions
- Georgia Institute of Technology (US)
Publication Details
- Journal
- Disability and Rehabilitation Assistive Technology
- Published
- 2025-02-16
- DOI
- https://doi.org/10.1080/17483107.2025.2465603
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 0.00