Professional competencies of family mediators in Jordanian family reform offices and their impact on job engagement

This study aimed to identify the professional competencies of family mediators and examine the relationship between these competencies and job engagement. A descriptive, correlational approach was used, employing two scales: the Professional Competencies Scale and the Job Engagement Scale. The sample included 237 individuals working in mediation and family conciliation offices within Jordanian courts in 2023. The findings showed that family mediators had moderate levels of professional competencies, while their job engagement was rated as high. No significant differences in professional competencies or job engagement were found based on gender, experience, or educational level. Additionally, the study revealed positive correlations between job engagement and the sub-dimensions of professional competencies. Based on these findings, the study offers several recommendations.