Fostering Tech Acceptance: User Experience in E-Gov Services as Path to Digital Transformation - A comparative analysis: Qatar and Singapore

Qatar and Singapore are small nations, collaborate in Digital Transformation (DT), innovation, public administration initiatives. Despite both countries advancing in ICT infrastructure, challenges in technology adoption differ. This study investigates UX impact in the main e-government websites on technology acceptance and DT maturity in both countries. By clarifying UX main enablers make Singapore more advanced in technology acceptance, that leads to higher DT maturity than Qatar continues to face challenges even with the ongoing efforts. The study focuses on understanding user behavior toward technology by using UTAUT model. The comparative analysis of Qatar's "Hookumi" and Singapore's "Developer, using automated tools and manual reports from United Nations and World Bank datasets. The findings show both platforms highlight similarly the role of performance, effort expectancy and facilitating conditions as Internet broadband to behave users toward technology this impacts DT, but social influence was not clear despite both prioritize citizen satisfaction. Qatar advances in accessibility, investing in e-health and e-education services but faces with obstacles in unified e-services platform, technology adoption, and data fragmentation. Singapore demonstrates best practices has effective “one-stop” platform, user-centricity research center, data integration and e-financial services with high CX. The research contributes UTAUT factors influences the value of UX in e-gov services driving technology adoption. The study recommends Qatar's policy and decision makers should make integrated e-services with accurate data, establish a research center to address users' challenges through e-participation and focus on digital literacy to foster DT. While Singapore should enhance accessibility standards as compliance. Both countries should enhance UX testing by involving diverse users including disabilities and AI tools partially. The study guides practitioners, researchers, and institutions to benefit from UX insights to collaborate and make practical partnerships and future research to resolve the limitations, as result the importance of UX in DT journey success.