A Comparative Study on Consumer Satisfaction Regarding EV vs Petrol Vehicle Owners in Ahmedabad City

This study explores consumer satisfaction regarding electric vehicles (EVs) and petrol vehicles in Ahmedabad, India, focusing on key factors such as performance, fuel efficiency, maintenance costs, environmental concerns, and infrastructure availability. Using a survey of vehicle owners, the research compares attitudes towards EVs and petrol vehicles across various demographic groups. The findings reveal that while age has a weak influence on satisfaction levels, other factors like cost-effectiveness, convenience, and infrastructure availability play a more significant role in shaping consumer preferences. Despite increasing awareness of environmental issues, consumers in Ahmedabad show relatively low concern about the environmental impact of petrol vehicles. Moreover, while technological features and environmental friendliness influence satisfaction, infrastructure-related issues, particularly the accessibility of charging stations, remain a primary concern for EV owners. The study also identifies that both economic factors (such as maintenance and fuel costs) and government policies, including incentives for EV adoption, are critical drivers of satisfaction. The weak association between age and satisfaction suggests that strategies for promoting EVs should not be solely age-dependent but should focus on broader demographic groups and practical aspects such as cost, convenience, and long-term savings. The study provides valuable insights for policymakers, automakers, and urban planners in shaping the future of electric mobility in India and other emerging.