Enhancing Incident Response with AI - Assisted Runbooks: A Framework for Smarter Troubleshooting

Site Reliability Engineering (SRE) teams rely on runbooks to help them troubleshoot and manage incidents, but traditional runbooks can be rigid, outdated, and hard to maintain - especially in fast - evolving tech environments. This paper explores how integrating AI - assisted runbooks, powered by structured prompts, can make incident response faster, more efficient, and more reliable. We present a framework that uses Large Language Models (LLMs) and structured prompting to create flexible, context - aware troubleshooting guides. Techniques like few - shot prompting, chain - of - thought reasoning, and self - refinement are key to this approach.