Development of a Web-Based Bus Ticket Reservation System for BJM_Pariwisata

This research aims to design a web-based bus ticket booking system at BJM_Pariwisata to increase operational efficiency and customer convenience. This system was developed using the Prototyping-based SDLC method through the stages of needs identification, design, development, testing and implementation, and is equipped with registration features, schedule search, ticket ordering, online payment and report management. Research results show an increase in ordering efficiency of up to 50% as well as a reduction in data recording errors, with user surveys indicating high satisfaction with the system's flexibility. With fast response times, cross-device compatibility, and guaranteed data security, this system is considered effective in meeting digital transportation needs and can become a model for other service providers.