When Can Government Paternalist Interventions Be Justified? Welfare-to-Work and Interference Intentions

This research investigates Universal Credit (UC) claimants’ interpretation of their experiences when interacting with frontline stakeholders. Government paternalist frameworks restrict justifiable paternalistic intervention to those measures intended to correct individuals’ judgement and means to achieve their own ends, while minimising the loss of autonomy. This study is situated at the intersection of government paternalism and street-level bureaucracy literature. We highlight the need for clear government interference intentions in defining paternalism and for distinguishing between the motivations of frontline staff and overarching government policy. Our argument is that the government should assess and consider the frontline staff’s perception of what ought to be promoted, intervening only when there is a failure in the frontline staff’s approach to achieving the wellbeing of the individual as determined by the individual themselves, and where governmental judgement can achieve better outcomes for the individual.