An investigation of access to library facilities and services for persons with disabilities in India

This study assesses the accessibility of library facilities and services for persons with disabilities (PwDs) in Indian academic institutions. The study gathered 45 responses from 384 distributed questionnaires (11.74% response rate) using quantitative and qualitative methods, including questionnaires, observations and librarian interviews. Results indicate significant needs for improved physical accessibility and broader policy development for equitable access. Many libraries lack sufficient budgets for PwDs, with only 35.6% offering adaptive equipment such as text enlargement software and software such as like Kurzweil and Job Access with Speech. While some services (e.g. telephone inquiries, format conversions, induction sessions) are available, others (e.g. proxy borrowing, reserved desks) are scarce. Additionally, 68.89% of libraries do not provide staff training for serving PwDs, highlighting capacity-building needs. Recommendations include proactive measures to enhance accessibility, inclusivity and empowerment for PwDs in academic libraries.