Real-Time Optimization of Banking Processes using Data Processing and Machine Learning
Optimizing processes in the banking industry is largely responsible for growth, which allows it to become more efficient. As the trend of data generation is increasing in financial institutions, there is a dire requirement for real-time data processing along with machine learning approaches to cater to banking processes most efficiently. It analyses these massive data sets on a rolling basis to produce insights and assist in making informed decisions. The bank can then use this to find inefficiencies quickly, determine where they would be at risk, and if anything should be changed or modified. On the other hand, Machine learning is a way to learn algorithms from data and predictive modules for optimal results based on input parameters/without being directly programmed. Using real-time data processing by machine learning allows banks to constantly diagnose and move changes toward achieving optimal performance. Algorithms can, for instance, detect fraudulent activities in real time, which minimizes losses banks sustain due to fraud. In addition, with machine learning, banks can create tailor-made services for each customer (e.g. personalized investment products or levels of credit risk individually), anticipate the behavior and needs of their customers, and give them just-at-time contentment =). This can improve customer satisfaction and loyalty.
Authors
- J. Logeshwaran (ORCID: https://orcid.org/0000-0002-6779-6467)
- Anusha Kondam
Institutions
- JPMorgan Chase & Co (United States) (US)
- Christ University (IN)
Publication Details
- Published
- 2024-12-12
- DOI
- https://doi.org/10.1109/icuis64676.2024.10866745
- Citations
- 1
- Primary Topic
- Business Process Modeling and Analysis
- Type
- article
- Field-Weighted Citation Impact
- 0.53