Using an Interactive Voice Response Survey to Assess Patient Satisfaction in Ethiopia: Development and Feasibility Study
Our findings reveal that an IVR survey is a feasible, low-cost, and rapid solution to assess patient satisfaction in an urban context in Ethiopia. However, survey implementation must be carefully planned and tailored to local challenges. Governments and health facilities should consider IVR to routinely collect patient satisfaction data to inform quality improvement strategies.
Authors
- Catherine Arsenault (ORCID: https://orcid.org/0000-0003-2410-3015)
- Anagaw Derseh Mebratie
- Dessalegn Shamebo
Institutions
- Milken Institute (US)
- George Washington University (US)
- Ethiopian Civil Service University (ET)
- Addis Ababa University (ET)
Publication Details
- Journal
- JMIR Formative Research
- Published
- 2025-02-13
- DOI
- https://doi.org/10.2196/67452
- Citations
- 1
- Primary Topic
- Mobile Health and mHealth Applications
- Type
- article
- Field-Weighted Citation Impact
- 2.82
Funders
- George Washington University
- Addis Ababa University
- Milken Institute School of Public Health, George Washington University