Implementation of an enhanced medication access workflow within a health-system specialty pharmacy: Impact on patient and clinician experience
Investing staff resources before, during, and after the prior authorization process greatly improved clinician experience. The positive valence of patient portal messages also increased, suggesting patient experience improvements.
Authors
- Anthony Cuttitta (ORCID: https://orcid.org/0000-0002-8694-6627)
- Geoffrey D. Barnes (ORCID: https://orcid.org/0000-0002-6532-8440)
- Hae Mi Choe (ORCID: https://orcid.org/0000-0002-4642-3864)
- Valerie Gavrila
- James Henderson (ORCID: https://orcid.org/0000-0002-3879-2942)
- Brandon Harkonen
- Jey Mckibbin
- Sherrie Luttman
- Lindsey R. Kelley
- Wendy Benedict
- Scott A. Flanders
Institutions
- University of Michigan (US)
- Michigan Medicine (US)
Publication Details
- Journal
- American Journal of Health-System Pharmacy
- Published
- 2025-02-12
- DOI
- https://doi.org/10.1093/ajhp/zxaf023
- Primary Topic
- Medication Adherence and Compliance
- Type
- article
- Field-Weighted Citation Impact
- 0.00