Modeling telemedicine continuance usage: findings from PLS-SEM and fsQCA
This study advances telemedicine research by employing the extended technology continuance theory (ETCT) alongside a hybrid analytical approach that integrates PLS-SEM and fsQCA. It highlights that telemedicine organizations can boost patient confidence and encourage continued use by enhancing satisfaction and cultivating a positive user attitude. The innovative use of ETCT and the combined methodologies provide a comprehensive analysis, offering actionable strategies to retain telemedicine users in low-income countries during the post-pandemic period.
Authors
- Davoud Nikbin (ORCID: https://orcid.org/0000-0003-1218-2377)
- Ali Vafaei‐Zadeh (ORCID: https://orcid.org/0000-0003-1451-8866)
- Razib Chandra Chanda (ORCID: https://orcid.org/0000-0001-5467-5554)
- Haniruzila Md Hanifah (ORCID: https://orcid.org/0000-0002-6185-0071)
- Ruiqi Chang (ORCID: https://orcid.org/0009-0001-7237-375X)
Institutions
- Universiti Sains Malaysia (MY)
- Shandong Transportation Research Institute (CN)
- Sultan Qaboos University (OM)
Publication Details
- Journal
- Journal of Health Organization and Management
- Published
- 2025-02-12
- DOI
- https://doi.org/10.1108/jhom-09-2024-0376
- Citations
- 8
- Primary Topic
- Technology Adoption and User Behaviour
- Type
- article
- Field-Weighted Citation Impact
- 33.35