The Halo Effect: Perceptions of Information Privacy Among Healthcare Chatbot Users
Contrary to some prior research, adults aged 65 and older expressed less concern about chatbot privacy than younger adults because of their trust in health care. To maintain this trust and build it among all users, health systems using patient-facing chatbots need to take active steps to maintain and communicate patient privacy protections.
Authors
- Annie Moore (ORCID: https://orcid.org/0000-0002-1079-9464)
- Eric G. Campbell (ORCID: https://orcid.org/0000-0002-8022-2492)
- Matthew DeCamp (ORCID: https://orcid.org/0000-0002-9371-8729)
- Marlee Akerson
- Matt Andazola
- Mika K. Hamer (ORCID: https://orcid.org/0000-0003-2234-1095)
- Joy Ellis (ORCID: https://orcid.org/0009-0009-2936-7862)
- Natalia Dellavalle
Institutions
- University of Colorado Health (US)
- University of Colorado Anschutz Medical Campus (US)
Publication Details
- Journal
- Journal of the American Geriatrics Society
- Published
- 2025-02-12
- DOI
- https://doi.org/10.1111/jgs.19393
- Citations
- 10
- Primary Topic
- Privacy, Security, and Data Protection
- Type
- article
- Field-Weighted Citation Impact
- 42.02
Funders
- Greenwall Foundation