Impact of Human Resource Information System (HRIS) on Employee Productivity in Service Sector: SmartPLS BasedAnalysis

Purpose: This study explores the impact of Human Resource Information Systems (HRIS) on employee productivity in the service sector. Design/Methodology/Approach: Data were gathered from 53 employees working in the service sector in India using a structured questionnaire. The validity of the model and hypotheses was tested using SmartPLS. Findings: The results show a positive relationship between HRIS adoption and employee productivity. HRIS enhances HR processes, improves communication, and provides employees with access to relevant information. Research Limitations: Future studies could delve into the lasting impact of implementing HRIS while also examining how emerging technologies, such as artificial intelligence and machine learning, might improve the system’s functionality and potential. Managerial Implications: It has practical implications for service sector organizations, helping them make informed decisions regarding HRIS adoption and customization to maximize their workforce’s productivity. Originality/Value: This study contributes to the growing body of knowledge on HRIS, offering empirical evidence of its influence on employee productivity in the service sector.