ENHANCING SERVICE DELIVERY THROUGH SERVICENOW’S VIRTUAL AGENT: A TECHNICAL OVERVIEW

This comprehensive technical article examines the implementation and impact ofServiceNow's Virtual Agent in modern enterprise service delivery.It explores how organizations are leveraging AI-driven virtual agents to transform their service operations across IT, HR, and customer service domains.The article covers the

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Publication Details

Journal
INTERNATIONAL JOURNAL OF RESEARCH IN COMPUTER APPLICATIONS AND INFORMATION TECHNOLOGY
Published
2025-02-06
DOI
https://doi.org/10.34218/ijrcait_08_01_115
Primary Topic
Service-Oriented Architecture and Web Services
Type
article
Field-Weighted Citation Impact
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article

ENHANCING SERVICE DELIVERY THROUGH SERVICENOW’S VIRTUAL AGENT: A TECHNICAL OVERVIEW

Kamala Kannan Munusamy Ethirajan
1 links
INTERNATIONAL JOURNAL OF RESEARCH IN COMPUTER APPLICATIONS AND INFORMATION TECHNOLOGY
Service-Oriented Architecture and Web Services
article

ENHANCING SERVICE DELIVERY THROUGH SERVICENOW’S VIRTUAL AGENT: A TECHNICAL OVERVIEW

Kamala Kannan Munusamy Ethirajan
article en

Abstract

This comprehensive technical article examines the implementation and impact ofServiceNow's Virtual Agent in modern enterprise service delivery.It explores how organizations are leveraging AI-driven virtual agents to transform their service operations across IT, HR, and customer service domains.The article covers the

INTERNATIONAL JOURNAL OF RESEARCH IN COMPUTER APPLICATIONS AND INFORMATION TECHNOLOGYVol. 8(1)
Openalex Percentile: Top 97%
Service-Oriented Architecture and Web Services
DOIOpen Access PDFOpenAlex
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ENHANCING SERVICE DELIVERY THROUGH SERVICENOW’S VIRTUAL AGENT: A TECHNICAL OVERVIEW — Kamala Kannan Munusamy Ethirajan · INTERNATIONAL JOURNAL OF RESEARCH IN COMPUTER APPLICATIONS AND INFORMATION TECHNOLOGY (2025) | TGRS Research Map | TGRS