Planned approach of virtual training in organizations

Background Virtual learning has been widely employed to promote employee learning as technology and globalization have advanced. Critically examining workers’ views on virtual learning is important since their opinions of its design and delivery affect their acceptance of it. Objective The research aims to explore the influence of service quality, information quality (virtual learning training components), and self-efficacy factors on employees’ perceived value and flow at work, towards their learning satisfaction, using perceived organizational support as a moderator in this relationship and employing the SOR architecture as a theoretical foundation. Methods A total of 352 research samples were collected from the IT sector employing convenience sampling and analyzed using a structural equation model. Results The results indicate that service quality, information quality, and self-efficacy positively influenced the employee’s perceived value, flow at work, and learning satisfaction. Employee perceived value and flow at work positively mediated the association between service quality, information quality, self-efficacy, and employee learning satisfaction. Additionally, perceived organizational support had a significant moderating role. Conclusion This research enhances the existing knowledge in the field of information technology and innovative technology adoption by investigating the fast-growing trend of virtual training in the IT industry.