The Impact of TQM Implementation on the Development of Intellectual Capital among Employees in Jordanian Insurance Companies

The purpose of this research is to explore the influence of the implementation of total quality management on the development of intellectual capital among workers in Jordanian insurance companies. The method that was used was both descriptive and analytical. All of the workers in the group of insurance companies in Jordan were included in the study's population, which amounted to (214) individuals, and the comprehensive survey method was used. Overall, 192 questionnaires were retrieved for analysis, and the study used SPSS statistical analysis software to analyze the data, and the results of the study showed that the level of application of total quality management dimensions in developing intellectual capital for workers in Jordanian insurance companies came to a moderate degree, and the results of the study indicated that there is a moderate degree of application of the dimensions of total quality management in developing intellectual capital for workers in Jordanian insurance companies.