Relationship between accountability and public service delivery quality in Somalia: A case study of the Banadir region

Public sector efficiency in Somalia is critically low due to weak governance and poor administration, leading to inadequate public services and citizen dissatisfaction. This study examines how accountability influences public service delivery in the Banadir region, focusing on two key factors: responsiveness and transparency. A correlational research design was used, with data collected from 315 respondents. The analysis was conducted using the Statistical Package for the Social Sciences (SPSS). The results show a positive moderate relationship between responsiveness and service quality (r = 0.52, p < 0.01) and between transparency and service quality (r = 0.471, p < 0.01). These findings emphasize the importance of both responsiveness and transparency in improving public service efficiency. The study recommends improving responsiveness by making public services more accessible and adaptable and ensuring timely delivery. It also suggests increasing transparency by providing clear, reliable, and accessible information about procedures and costs to build citizen trust and improve service outcomes.