Exploring the Mystery of Relational Capital in an Organizational Context

The relational perspective is a fundamental theoretical approach to understanding the actions of humans and organizations as they interact with others to survive. The concept of relational capital is used in management and strategic literature to highlight the importance of agents’ interdependence. This paper aims to identify the dimensions of relational capital and their variables within the intraorganizational context, analyzing the importance of organizational management. This is qualitative research. Participant observation, 27 face-to-face semi-structured interviews, and principles of grounded theory were used to collect and analyze qualitative data. By breaking down RC into a more comprehensive concept, this study offers clear evidence of the identification and definition of two-dimensional, multivariable relational capital. Although these two dimensions and their variables are analytically separate, in this research, it is recognized that, in fact, they are highly interrelated. The research can be beneficial for those interested in the improvement of our organizations and society through the development and maintenance of mutual gain relationships over time.