Enhancing Quality 4.0 adoption: integrative analysis using Fuzzy-TOPSIS and Fuzzy-DEMATEL for strategic dimension prioritization

Purpose The study aims to explore the dimensions of Quality 4.0 adoption, prioritization of these dimensions and the influential dimensions and their causal relationships that can guide the smooth adoption of Quality 4.0 to boost organizational performance. Design/methodology/approach The Quality 4.0 dimensions are explored from the extant literature. The qualitative data were captured from 12 highly experienced experts from diverse industries and academia through structured interview questions and group discussions in multiple phases. The inputs obtained from the experts were analyzed using Fuzzy-Technique for Order of Preference by Similarity to Ideal Solution for dimension priority, and Fuzzy-Decision-Making Trial and Evaluation Laboratory was employed to reveal the influential relationship between them. Findings The analysis reveals that quality scalability, quality culture and quality conformance are investigated as primary drivers of Quality 4.0 adoption. Data-driven analytical thinking and customer centricity emerge as dynamic dimensions that act as quality deliverable ends. Integrating these methodologies provides a robust framework for understanding and managing Quality 4.0 complexities, offering actionable insights for prioritizing initiatives and addressing interdependencies to ensure successful adoption and implementation. Practical implications The practical implications guide industries in creating strategic action plans tailored to their needs and fostering a quality-focused culture. The study also offers valuable insights into government policies, promoting sustainability, efficiency and a circular economy. Originality/value The study’s novelty lies in its prioritization and examination of the most influential causes and effects within the Quality 4.0 dimensions. This approach highlights core drivers and critical factors, providing a comprehensive framework for successful implementation.