Technology or Organization

Artificial intelligence (AI) technology is different from all other technologies that organizations have adopted in the past. A systematic literature review revealed that technological, organizational, and environmental factors have been explored to assess an organization's readiness for adopting a new technology. In this work, we have focused on the first two factors. From many subfactors, we selected 13 subfactors based on the discussion with the domain experts. Experts also provided ranks of the two factors and their sub-factors. These ranks are used to calculate the global ranking of the factors and their sub-factors. The top three subfactors from the technology context are the following - capabilities of AI, compatibility, and complexity of AI systems. The top two subfactors from the organization context are technology infrastructure & skilled workforce and support from the top management. The results reveal that organization and technology are equally important