Assessing the Impact of Human and Technological Factors on Hospital Management Information System Utilization: A Case Study at Hospital X In Padang City Indonesia

This study examines the application of the HOT-Fit method, which evaluates the relationship between Human, Technology, and Net Benefit components within the Hospital Management Information System (HMIS) at Hospital X Padang. The Human component is assessed based on system usage and user satisfaction, while the Technology component is analyzed through information quality, service quality, and system quality. This study employs a quantitative crosssectional design, with the research population comprising all active users of the HMIS application at Hospital X Padang, including employees from various departments interacting with the system. The research aims to determine the extent to which the Human and Technology components influence the Net Benefit of the HMIS and to explore these relationships in greater depth. The findings reveal a significant relationship between the Human component and the Net Benefit, as well as between the Technology component and the Net Benefit of the HMIS. Among the factors examined, Technology emerges as the most dominant factor affecting the Net Benefit of the system. These results provide valuable insights for optimizing the implementation and impact of HMIS in healthcare settings.