Developing a framework for cloud computing adoption in academic libraries: an empirical investigation from university librarians

Purpose This study aims to investigate the adoption of cloud computing by university libraries in Punjab province, Pakistan, identify the awareness of university librarians about the use of cloud computing in libraries, reveal the problems faced by university libraries in adopting cloud computing and develop a framework for cloud computing adoption in academic libraries. Design/methodology/approach This study used a quantitative research method by using a questionnaire as an instrument to address the study’s objectives. A total of 65 university libraries of Punjab Province were the population of the study. A purposive sampling technique was used. The SPSS software was used for the analysis of data. Findings The study found that the majority of university libraries in the Punjab province have the necessary information and communication technology (ICT) infrastructure. Among the three cloud computing models (SaaS, PaaS and IaaS), Software as a Service (SaaS) was the most widely adopted model in university libraries. The study identified various cloud-based services provided by university libraries. Librarians showed limited awareness of cloud service providers, with the majority only being aware of Amazon Web Services. Librarians acknowledged various challenges in adopting cloud-based library services, including poor internet connectivity, high subscription and renewal costs, data security and privacy concerns. Originality/value This study has provided a framework based on empirical findings of the study to efficiently adopt cloud-based library services in academic libraries.