Toward Design Perspectives of AI Chatbots
This paper represents a perspective on the design of AI chatbots with respect to the concept of method engineering. Overall, this paper includes the following sections: First, we represent primitive findings based on a set of method fragments extracted from selected papers in the domain of AI chatbot design. Then, we discuss our future work and the limitations of our research in information systems.
Authors
- Jianming Yong (ORCID: https://orcid.org/0000-0003-4111-1076)
- Jun Shen (ORCID: https://orcid.org/0000-0002-9403-7140)
- Brian Yecies (ORCID: https://orcid.org/0000-0001-9296-6651)
- Dongming Xu (ORCID: https://orcid.org/0000-0001-7626-7148)
- Sasha Mahdavi Hezavehi
Institutions
- The University of Queensland (AU)
- University of Southern Queensland (AU)
- University of Wollongong (AU)
Publication Details
- Published
- 2024-11-28
- DOI
- https://doi.org/10.1109/cbd65573.2024.00058
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 0.00