Effective communication management for mitigating potential risk in construction projects

Enhancing the quality of communication processes among all construction project stakeholders is an increasing concern among scholars and practitioners since it has substantial impact on the success of construction projects. Therefore, managing all potential risks arising from construction project communication processes is vital to construction project management success. This research addresses and analyzes potential risks in communication management processes. It also suggests an appropriate approach for dealing with such potential risks. The study methodology builds on a questionnaire survey conducted among 40 organizations working inside construction projects within the campus of King Faisal University (KFU), Saudi Arabia. The results achieved a comprehensive register of all potential risks related to communication management processes derived from statistical analysis. A flowchart was conducted to facilitate successful communication processes and reduce risks associated with communication. The results presented novel guidelines that could be widely applied in different construction project environments to improve the communication management processes and reduce associated risk.