All pet owners are not the same: End-of-Life caregiver expectations and profiles.

The study aims to explore the specific needs of French pet owners who have experienced the loss of a pet, recognizing the limited focus on end-of-life and palliative care in veterinary practice. By characterizing owner profiles, the research seeks to enhance veterinary approaches and education to better address the unique challenges and emotional aspects associated with pet care and loss. An anonymous online survey was distributed to 302 French owners who already experienced the loss of an animal, including demographic information and feelings about their experience of a pet's end-of-life (EOL). Data were analysed using descriptive and qualitative analysis (including the use of AI chatbot ChatGPT). 56.6 % of participants reported a relatively smooth pet death, yet 67.0 % found the end-of-life period challenging. Three distinct owner groups emerged, each with varying needs. The first group expressed high guilt and a greater need for support, emphasizing the necessity for information and improved training. The second group, more informed and independent, benefits from veterinary support, while a leaflet suits them. The third group, competent in pain evaluation, requires less veterinary support. These differences highlight the importance of personalized owner support. The study proposes essential pillars for veterinarians and nurses' training, forming the EPITO system: Emotional support, Personalization, Information, Training, Tools, and Open discussion.