Considering the potential unintended consequences of RateMDs: an exploratory study in one specialty

While not intended for physician feedback, physicians could access patient-to-patient ratings and associated written reviews as a means to identify areas of practice improvement. However, this represents an unintended use of these websites. While speculative, access to patient-to-patient rating websites could negatively impact physician confidence or self-worth - representing a negative consequence of their use. The utilization of these data for potential self-improvement represents an unintended use of patient-to-patient ratings and so may be accompanied by unintended consequences for physicians who use these data as potential feedback, and patients who contribute to physician rating sites.

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Publication Details

Journal
Canadian Medical Education Journal
Published
2025-02-04
DOI
https://doi.org/10.36834/cmej.77821
Primary Topic
Patient Satisfaction in Healthcare
Type
article
Field-Weighted Citation Impact
0.00
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article

Considering the potential unintended consequences of RateMDs: an exploratory study in one specialty

Lily H. P. Nguyen, Kwok‐Pui Fung, Gabriella Le Blanc, Carol Nhan et al.
Canadian Medical Education Journal
Patient Satisfaction in Healthcare
article

Considering the potential unintended consequences of RateMDs: an exploratory study in one specialty

Lily H. P. Nguyen, Kwok‐Pui Fung, Gabriella Le Blanc, Carol Nhan, Kristina H Pulkki, Grace Scott, Meredith E Young, Shamira Pira
article en

Abstract

While not intended for physician feedback, physicians could access patient-to-patient ratings and associated written reviews as a means to identify areas of practice improvement. However, this represents an unintended use of these websites. While speculative, access to patient-to-patient rating websites could negatively impact physician confidence or self-worth - representing a negative consequence of their use. The utilization of these data for potential self-improvement represents an unintended use of patient-to-patient ratings and so may be accompanied by unintended consequences for physicians who use these data as potential feedback, and patients who contribute to physician rating sites.

Canadian Medical Education JournalVol. 16(2)
Western University (CA), University of Ottawa (CA), McGill University (CA)
No poverty
Openalex Percentile: Top 97%
Patient Satisfaction in Healthcare
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