Enhancing cognitive metrics in supply chain management through information and knowledge exchange

Purpose This research primarily aims to investigate the impact of organizational implants on knowledge transmission, process innovation and security integration in intricate supply chains. Design/methodology/approach The research utilizes a mixed-method approach, employing a stratified sampling strategy to get a representative sample of 1,284 enterprises from various sectors within the logistics industry within the European Union. Data were gathered by computer-assisted web interviewing (CAWI) and analysed utilizing structural equation modelling (SEM) to evaluate hypotheses concerning cognitive congruence, process diffusion and security integration. Findings The results indicate that while task interdependence clearly improves face-to-face communication, excessive cognitive congruence can hinder process innovation, resulting in what the article terms “cognitive rigidity.” The study suggests that achieving a balance between cognitive congruence and cognitive flexibility is crucial to improving the safety diffusion and integration process. Originality/value This study presents an innovative conceptual framework that synthesizes cognitive congruence, cognitive flexibility and cognitive rigidity to examine their combined influence on knowledge transfer and process dissemination throughout supply chains. It presents cognitive stiffness as a boundary condition, contesting the conventional belief that more cognitive congruence is invariably advantageous.