Top Management Support as a Catalyst for Program Management Maturity in Higher Education IT Departments: An Empirical Investigation

In facing the project economy paradigm, the significance of project management skills has emerged. The complexities of managing multiple interrelated projects and stakeholders, especially in the context of Higher Education Institutions (HEIs), underscore the challenges faced by program management. This research aims to conduct a maturity assessment in the IT department of a private HEI in Indonesia, focusing on identifying the strengths and weaknesses in program management. The maturity self-assessment instruments used the model project management maturity model by Krezner with some adaptations. From the assessment result, the success of program management within HEIs, particularly in IT departments, relies significantly on the commitment and role of leadership at all levels.