Moderators’ Experiences of the Safety and Effectiveness of Patient Engagement in an Asthma Online Health Community: Exploratory Qualitative Interview Study
Building on the challenges experienced by the moderators, several recommendations were put forward to optimize the safety and effectiveness of the asthma OHC. Moderators often work in isolation without external training or interaction with others. More research into OHC moderation is needed. A continuous professional development framework could improve moderation quality and user support, aligning with the evolving needs of these communities. These results can be relevant to national and international policy, attempting to enhance the safety of patients' engagement with OHCs.
Authors
- Xiancheng Li (ORCID: https://orcid.org/0009-0003-3734-1634)
- Chris Griffiths (ORCID: https://orcid.org/0000-0001-7935-8694)
- Helen E. Wood (ORCID: https://orcid.org/0009-0008-6940-6427)
- Nishanth Sastry (ORCID: https://orcid.org/0000-0002-4053-0386)
- Stephanie Taylor (ORCID: https://orcid.org/0000-0001-7454-6354)
- Georgios Dimitrios Karampatakis (ORCID: https://orcid.org/0000-0003-0623-8231)
- Neil Coulson (ORCID: https://orcid.org/0000-0001-9940-909X)
- Anna De Simoni (ORCID: https://orcid.org/0000-0001-6955-0885)
Institutions
- University of Nottingham (GB)
- Queen Mary University of London (GB)
- Angkor Hospital for Children (KH)
- London School of Business and Management (GB)
- University of Surrey (GB)
- University of Oxford (GB)
Publication Details
- Journal
- Journal of Medical Internet Research
- Published
- 2025-02-04
- DOI
- https://doi.org/10.2196/58167
- Citations
- 3
- Primary Topic
- Digital Mental Health Interventions
- Type
- article
- Field-Weighted Citation Impact
- 4.63